FAQ

Thanks for browsing Sharenmoments personalized gifts. If you are here, is because you have questions or need help with something. We want to make sure your shopping experience is easy, so please find below our most FAQ.

STORE HOURS, SHIPPING, DELIVERY AND RUSH PROCESSING QUESTIONS

What are your hours of operation and what dates will you be closed?

We are open from 09:00 a.m. to 4:30 p.m. EST, Monday thru Friday. We are closed all major US Holidays, including Thanksgiving Day and the day after. December 23rd, 26th, 30th and January 2nd we will be closed. Your orders will be processed the next business days after these dates.

Our Christmas delivery guarantee cutoff is as follows:

December 8th: Cutoff for guaranteed pre-Christmas delivery with regular Shipping Service.
December 15th: Cutoff for guaranteed pre-Christmas delivery with 1 Day Shipping Service and rush service.

How long will it take for my order to ship?

Most personalized orders will ship within 5-7 business days. Stock products will ship within 3-4 business days after receipt of the order. Any order received on weekends, or on holidays will be processed the next business day. Processing times may take a bit longer during the busy holiday season, between 6-8 business days.

What are your shipping methods?

We ship all orders to the US and International destinations via FedEx (Ground, 2nd Day, 3rd Day and Overnight shipping) or the US postal service. The cost of the shipping will be determined by the weight of your order.

Do you ship international?

No, at this time we do not ship international.

Do you offer a rush service?

Yes, we can rush your order for a fee of $25. The rush fee does not affect shipping method, only processing time. If you want us to ship your order Overnight or 2nd Day, please let us know that as well and we'll make it happen.

Can I cancel my order?

Unfortunately, we cannot accommodate order cancellations for personalized products. Once your order has gone through, we quickly jump at it to personalize our products just for you!.

What is your refund policy?

For personalized products: Unfortunately, we do not offer refunds on personalized products. If we made a mistake on the product we sent you, we would correct the problem and send you a new one. If the item was damaged in transit, we will do whatever we can to find an agreeable solution between yourself and us or delivery carrier.

PAYMENT & ORDERING QUESTIONS

What happens after I place my order?

If you have requested a product that requires personalization you will also receive a Shipment Confirmation once your order has shipped. If you did not request a digital proof, you order will be processed and shipped within 5-7 business days.

Will I be charged tax on my order?

Sharenmoments is a Maryland registered business, so all orders shipped within the State of Maryland will be required to pay sales tax. During the check-out process, if the shipping address is a Maryland address, the tax amount will be calculated based on your County, and it will be automatically added to your order's total.

Do you offer any bulk discounts?

Yes... the more you order, the more you save! Sends us an email to sharenmoments@gmail.com or via our retail contact page. We would love to chat with you about bulk orders.

Do you offer gift certificates?

Yes. To request gift certificates, please e-mail sharenmoments@gmail.com

PRODUCT PERSONALIZATION QUESTIONS

How do I personalize my order?

You may enter your personalized text in the personalization fields available on each product page. Use your "Enter" key to create line breaks, and be as specific and detailed as possible so we can personalize your order exactly as you imagine and would love.

Do you offer a life-proof system on your website for personalized items?

Not at this time. We are working very hard to implement this amazing feature in the near future.

I would like to see a proof of my order, how do I request one?

For all other personalized products, you may select to receive a digital proof for an additional charge (option available on each product page). 

After receiving our digital proof, you will need to carefully check all spelling and typesetting. Notify us of any changes replying to your proof email.  Unfortunately, we cannot accept verbal changes or alterations. Once you've approved your proof, you accept all responsibility of the content of your order. Orders will not be processed until the proof has been approved in writing. Orders cannot be changed after proof approval. 

Can I change the fonts and colors of your products?

Each product has been designed with a thoughtful use of type and vibrant color combinations, and we encourage you to follow the font and colors choices seen in the sample. If you have a special request or a specific font you have in mind, you may enter that on the special instructions box, and we will determine if we can accommodate your request. We will contact you to discuss the details of your request after we received the details of your order.